Shipping Information
How is my order shipping?
We use a few different carriers to keep rates low as possible and for a speedy recovery
*Please note that we do not process, ship, or deliver any orders on the weekend
At the current time we do not ship internationally. Subscribe to our mailing list for updates
We ship with a few different carriers to keep rates as low as possible and for a speedy delivery!
*Please note that we do not process, ship, or deliver any orders over the weekend.*
Currently, our shipping methods are:
· DHL Ground: Orders placed Monday-Friday should deliver within to 3 business days to most areas
· USPS: Delivery to PO Boxes, Hawaii, Alaska, & Puerto Rico
· FedEx 2nd Day Air: Orders Placed Monday – Friday before 9am EST ship same day & should delivery within 2 business days. We do not ship or deliver over the weekend!
EXAMPLE: If you were to order on Monday before 9am, delivery with 2nd Day Air would be expected by end of day Wednesday.
EXAMPLE: If you were to order on a Friday before 9am, delivery with 2nd Day Air would be expected by the end of the following Monday.
· FedEx Next Day Air: Orders placed Monday – Thursday before 9am EST ship same day and should deliver the next business day, barring any exceptions or delivery issues. We do not ship or deliver over the weekend!
EXAMPLE: If you were to order on a Monday before 9am, delivery with Next Day Air would be expected by end of day Tuesday.
· DHL Parcel International Direct: DDP to Canada, with duties covered by Girl B Natural!
How long will it take for my order to arrive?
Ideally, just a few days! Your order takes about 24 to 48 hours to process during the week, and from there anywhere from 2-5 business days or so to deliver — assuming nothing crazy happens while it’s in transit! We don’t ship on weekends — sorry!
Orders placed before 10am EST Monday-Friday should ship the same day. Please allow an extra business day for processing during high volume times, such as holidays.
How do I track my order?
Your tracking number will be emailed to you once your order has been shipped, usually with ~24 hours or so of ordering, excluding weekends.
Additional info
· Orders may be delayed from shipment due to discrepancies in payment or billing/shipping information.
· Transit time may be extended due to incomplete shipping address (i.e. missing or invalid apartment number/street number), inclement weather, or general carrier delays/issues.
· Girl B Natural is not responsible for any lost packages. Customers should file a claim with their specific carrier if any time of delivery issue occurs.
RETURN POLICY
Due to the intimate nature of our products, we can only accept returns on products that have not been opened or used. Products must be in original packing, with all safety seals intact. Returns will be made in 30 days of the original purchase date.
If your displeased with your purchase, if it’s damaged on arrival, or you would like to discuss how we can do better, send us a note on concierge@girlbnatural.co
To initiate a return please send us an email with your order # and “Return” in the subject line to concierge@girlbnatural.co